TERMS &
CONDITIONS.

1. About these Terms

These Terms & Conditions govern the use of the public Kreative Studio website and the initial communication channels linked from it. By accessing or using the website, you agree to use it in accordance with these Terms and applicable law.

Kreative Studio is a creative and marketing studio operating from Playa del Carmen, Quintana Roo, Mexico. References to “Kreative Studio,” “we,” “us” or “our” refer to the studio in connection with this website and the services presented here.

2. Website purpose

The website presents Kreative Studio's portfolio, capabilities and contact information. It is intended to help potential clients understand the type of work we do and begin a conversation about services such as marketing, graphic design, video and production, web design and development, creative consulting and photography.

Content on the website is general information and does not by itself create a client relationship, guarantee availability, reserve production dates or constitute a binding service offer.

3. Service inquiries, proposals and quotations

A request sent through WhatsApp, Gmail, email or another linked communication channel is an inquiry only. Before work begins, the parties may need to agree on matters such as:

• project scope, objectives and deliverables;
• production dates, milestones and delivery schedule;
• fees, taxes, payment schedule and approved expenses;
• revision rounds and change requests;
• client responsibilities, approvals and materials;
• usage rights, licenses and source-file delivery; and
• cancellation, rescheduling or termination conditions.

A quotation or proposal is binding only to the extent expressly stated in that document and after any acceptance, deposit, signature or other condition identified there has been completed. Any validity period for a quotation will be the one stated in the quotation itself.

4. Scope changes and revisions

Creative projects often evolve. Requests that materially change the approved scope, quantity, format, production requirements, timeline or deliverables may require a revised schedule, additional fees or a new quotation. No additional work is considered included unless it is part of the agreed scope or later approved by the parties.

5. Client materials and permissions

If you provide logos, photographs, music, footage, trademarks, copy, customer data, product claims, credentials or other materials for a project, you are responsible for having the rights, permissions and lawful basis necessary for us to use those materials for the requested work.

You grant Kreative Studio a limited permission to review, reproduce, edit, process or otherwise use submitted materials only as reasonably necessary to evaluate an inquiry or perform the agreed services, unless a project agreement establishes broader or different rights.

Please do not send passwords, confidential credentials, sensitive personal information or material you are not authorized to share unless a secure and appropriate process has been agreed in advance.

6. Intellectual property

The Kreative Studio name, website design, original website copy, code, graphics and other studio-created materials are protected to the extent provided by applicable intellectual-property law. Access to the website does not grant a license to copy, reproduce, sell, publish or commercially exploit those materials except for ordinary personal browsing.

Client names, third-party trademarks, platform names and other third-party materials remain the property of their respective owners. Their appearance in a portfolio, project page or reference does not transfer ownership or create a license beyond the rights that may apply to the specific use.

Ownership and usage rights for deliverables produced for a client are determined by the applicable proposal, contract or project agreement, including any conditions related to final payment, licensing, editable files, stock assets, fonts, music, software or third-party materials.

7. Portfolio and case-study presentation

The website may display selected creative work to illustrate our capabilities. Portfolio presentation may include work created for brands, professionals, restaurants, creators or other projects. Third-party rights and confidential information remain subject to the arrangements applicable to each project.

Nothing on a portfolio page authorizes visitors to download, reuse, reproduce or redistribute client or third-party assets beyond what applicable law permits.

8. Marketing, social media and platform-dependent services

Campaigns, social media, advertising, SEO, content, streaming and other platform-dependent services may be affected by third-party rules, algorithms, account status, bidding systems, moderation decisions, technical changes and market conditions outside Kreative Studio's control.

Unless a written agreement expressly states otherwise, we do not guarantee a specific number of followers, leads, sales, impressions, search-engine positions, ad approvals, viral reach, engagement levels or other business results.

Clients remain responsible for the accuracy and legality of claims about their products or services and for compliance with the rules applicable to their own accounts, regulated activities and advertising. Kreative Studio may decline or pause instructions that appear unlawful, deceptive, infringing or inconsistent with platform policies.

9. Third-party websites and services

The website may link to WhatsApp, Gmail, social networks, streaming services, client websites or other third-party destinations. Those services are independent from Kreative Studio and are governed by their own terms, privacy policies, availability and technical systems.

We are not responsible for the content, security, account decisions, outages, policies or independent actions of third-party platforms. A link does not imply ownership or control of the destination.

10. Acceptable use of the website

You may use the website for lawful informational and business-inquiry purposes. You may not intentionally:

• attempt to gain unauthorized access to the website, servers, accounts or systems;
• introduce malicious code, automated abuse, denial-of-service traffic or security attacks;
• scrape or reproduce substantial website content for unauthorized commercial use;
• misrepresent an affiliation with Kreative Studio;
• use the website to infringe intellectual-property, privacy or other rights; or
• use contact channels for unlawful, fraudulent, abusive or harassing communications.

11. Accuracy, availability and website changes

We make reasonable efforts to keep the public website useful and accurate, but portfolio details, service descriptions, availability and technical features may change. The website may also be temporarily unavailable for maintenance, hosting issues, security work or circumstances outside our control.

To the maximum extent permitted by applicable law, website content is provided without a promise that it will be uninterrupted or error-free. Nothing in these Terms excludes warranties, remedies or consumer rights that cannot legally be waived.

12. Limitation of responsibility

Kreative Studio is responsible for obligations that applicable law and any binding project agreement place on us. However, to the maximum extent legally permitted, we are not responsible for indirect losses caused solely by third-party platforms, external outages, unauthorized client materials, client-side account actions, or events outside our reasonable control.

Any project-specific limitation of liability, warranty, remedy, cancellation or risk allocation must be read together with the applicable agreement and mandatory Mexican law. These Terms do not waive rights that the law makes non-waivable.

13. Privacy

Personal information associated with website inquiries is handled as described in our Privacy Policy. If a project requires additional data-processing terms or a specific privacy notice, those may be provided separately.

14. Applicable law

These general website Terms are governed by the laws applicable in Mexico. Any dispute will be handled before the competent authority or court determined by applicable law and the circumstances of the relationship.

Nothing in these Terms is intended to restrict mandatory protections under Mexican consumer, privacy, intellectual-property or other applicable law.

15. Changes to these Terms

We may update these Terms to reflect changes to the website, services, technology or legal requirements. The current version will be published on this page with its latest update date. Project agreements already in force are changed only in accordance with their own terms and applicable law.

16. Contact

Questions about these Terms or a potential project can be sent to hello@kreativestudio.com.mx or through the WhatsApp contact available on the main website.